A Resort Manager plays a pivotal role in overseeing the daily operations of a hospitality property, ensuring seamless coordination across departments such as front office, housekeeping, food & beverage, and guest services. They act as the on-site representative of the brand, often living on property to maintain visibility and respond swiftly to guest needs, complaints, or emergencies. With a strong focus on guest satisfaction and team performance, they support department heads, enforce service standards, and foster a culture of accountability. The Resort Manager also collaborates closely with the General Manager, contributes to strategic planning, and ensures compliance with operational protocols, making them essential to both the guest experience and internal efficiency.

A Guest Relations Director is responsible for elevating the guest experience by overseeing all aspects of guest interaction, from pre-arrival communication to post-departure follow-up. They lead the guest relations team in delivering personalized service, resolving concerns with empathy and efficiency, and anticipating guest needs to ensure memorable stays. This role involves close coordination with other departments to align service delivery with brand standards, managing VIP protocols, and analyzing guest feedback to drive continuous improvement. As a key ambassador of the property, the Guest Relations Director sets the tone for hospitality excellence, fosters genuine connections, and ensures that every guest feels valued, heard, and cared for.

The Distribution & Reservation Supervisor oversees all room inventory, rate distribution, and reservation operations to ensure accuracy, efficiency, and a seamless guest booking experience. This role manages online channels, coordinates with Sales & Front Office, and ensures all reservations are handled with professionalism and attention to detail. The supervisor also monitors system performance, maintains data integrity, and supports the team in achieving revenue and service targets.

The Bookkeeper is responsible for maintaining accurate financial records, processing daily transactions, reconciling accounts, and supporting monthly reporting. This role ensures compliance with company policies, organizes documentation, and provides timely financial data to management to support smooth operational and audit processes.

The Purchasing Executive is responsible for sourcing, evaluating, and procuring goods and services in line with company standards. This role ensures timely supply, maintains vendor relationships, negotiates pricing, and supports cost‑control initiatives while upholding quality and compliance across all purchasing activities.