Rates

Deposit Policy and Payment Details

• A 25% non-refundable deposit is required at the time of booking
• The balance of 75% is required 3 months prior to arrival

Cancellations

NIHI Sumba bookings are typically made one year to six months in advance and most international flights inbound to Indonesia are fully booked two to three months prior to planned arrival dates. Therefore we have little chance to re-sell cancelled accommodation and must treat cancelled bookings as unrecoverable.

Cancellations must be received by NIHI Sumba in writing either by email or fax.

All reservations will adhere to cancellation policy below:

Cancellation Policy for Reservations booked after March 1st, 2023

• 90 – 61 days before arrival = 50% of total booking
• 60 – 31 days before arrival = 75% of total booking
• 30 days or less = 100% of total booking

No refund will be given for any cancellations 30 days prior to arrival including no-shows or days not used resulting from early check-out.

Any reservation cancelled 91 days or more before arrival, will adhere to the non-refundable 25% deposit taken at the time of booking.

In the event of a late arrival, the resort will be pleased to extend a stay, provided there is availability, however, the resort cannot be held accountable for any flight delays or cancellations.

Reservation Procedures

All reservations have to be submitted to the resort’s reservations department at [email protected] and are subject to availability. Reservations shall not be binding until written acceptance and confirmation has been received from the resort. A change of name is considered a cancellation and rebooking and is subject to availability at the time of the name change.

In order for us to provide a personalized service a Guest Registration Pre-Arrival questionnaire will be submitted to the hotel for all bookings confirmed.

Surfer Bookings

We want to provide our guests with an unforgettable crowd free surfing experience and to do so we limit the number of surfers at NIHI Sumba to 10 only. There may be times, due to an extended booking, that an additional surfer is booked for a few days but generally we are very much committed to our ten surfer quota. For groups booking the whole resort there is no limit on the number of surfers – that is left up to the group to decide.

Surf slots are charged at US$100.00 per day and US$125.00 during high season. A maximum of 1 surf slot per villa applies. If our guests are surfers we need to know how many will be surfing at the time of paying the deposit. Adjustments will be made to invoices for additional surfers according to your response.

The above rate is subject to 11% government tax & 10% service charge and is non-commissionable.

Please note that only registered surfers will be allowed to surf. These will have received a confirmation from the Boathouse time prior to their arrival, confirming their paid surf slot.

Should the Boathouse Manager deem the sea conditions unfavorable, or unsafe for surfing at any time, “paid for” surf slots will be refunded to guests, assuming no surfing took place on that day.

If very experienced surfers decide to surf in unfavorable conditions, they will still be charged for their surf slot. If the Boathouse Manager deems it unsafe to surf at all, we will not allow any surfing to take place this day. The final authority lies with the Boathouse Manager, in his absence the Surf Coach.

Surf lessons and surf safaris (off-site surfing spots) are charged at an additional charge.

Surfboards longer than 2.30m (7ft) will have to be sent separately and overland at extra charge due to limited cargo space on all Garuda and Wings flights. Based on airline regulations, passengers are limited to one (1) board per person with a maximum length of 7 feet. For surfboards that exceed this limit, please email us for special arrangements. Please note that airlines apply additional charges according to the carriers’ policy.

Insurance

It is a condition of everyone using the rates and services offered by NIHI Sumba, and its owning company PT Indonesia Adventure Sports, that all clients (including individuals, companies and other legal entities) have adequate insurance cover against all risks associated with overseas travel and appropriate medical and other insurance prior to departure from their country of origin. A visit to Indonesia, and particularly a remote destination such as Sumba, entails an element of risk and neither NIHI Sumba, its owning company PT Indonesia Adventure Sports, nor their officers and employees shall be liable in any way for any loss or damages, expenses or costs arising from any incident involving clients (individuals, companies and other legal entities) that may occur whilst using any of the services provided by the NIHI Sumba Island or third parties contracted.

It is the responsibility of every client (including individuals, companies and other legal entities) to assess their own insurance requirements and to organise appropriate insurance. In the event of failure of any client (individual, company or other legal entity) to comply with these insurance conditions and requirements or to organise appropriate insurance then neither NIHI Sumba, PT Indonesia Adventure Sports, nor their officers or employees, nor any third party contracted by these companies, shall be liable in any way for any loss injury, or damages, expenses or costs arising from any incident while travelling to or at NIHI Sumba.

Drone Policy

We appreciate that some of our guests would like to use drones in order to capture special images, memories, and/or footage of their time at NIHI® Sumba but we also need to guarantee that all of our guests are afforded the highest levels of safety and privacy during their stay with us.

We do permit our guests to bring a personal drone to the island for photography or videography purposes but please note that it must be declared to the NIHI® Sumba team on arrival, who will then advise on safety and security, including details around approved fly zones and flying times. Download the full policy here.