Rates and Inclusions

Deposit Policy and Payment Details

• A 25% non-refundable deposit is required at the time of booking
• The balance of 75% is required 3 months prior to arrival

Cancellations

NIHI Sumba bookings are typically made one year to six months in advance and most international flights inbound to Indonesia are fully booked two to three months prior to planned arrival dates. Therefore we have little chance to re-sell cancelled accommodation and must treat cancelled bookings as unrecoverable.

Cancellations must be received by NIHI Sumba in writing either by email or fax.

All reservations will adhere to cancellation policy below:

Cancellation Policy for Reservations booked after March 1st, 2023

• 90 – 61 days before arrival = 50% of total booking
• 60 – 31 days before arrival = 75% of total booking
• 30 days or less = 100% of total booking

No refund will be given for any cancellations 30 days prior to arrival including no-shows or days not used resulting from early check-out.

Any reservation cancelled 91 days or more before arrival, will adhere to the non-refundable 25% deposit taken at the time of booking.

In the event of a late arrival, the resort will be pleased to extend a stay, provided there is availability, however, the resort cannot be held accountable for any flight delays or cancellations.

Reservation Procedures

All reservations have to be submitted to the resort’s reservations department at [email protected] and are subject to availability. Reservations shall not be binding until written acceptance and confirmation has been received from the resort. A change of name is considered a cancellation and rebooking and is subject to availability at the time of the name change.

In order for us to provide a personalized service a Guest Registration Pre-Arrival questionnaire will be submitted to the hotel for all bookings confirmed.

Surfing at NIHI® Sumba

At the very heart of the NIHI® Sumba experience is a Perfect Left. The magic of this perfect wave has and always will be the wild and unfiltered freedom surfers who visit our resort are able to feel while experiencing this extraordinary part of the Indian Ocean.

We want to provide our guests with a truly unforgettable, transformative, and crowd-free surfing experience so to do this, we limit the number of surfers to 12 at any given time. While there may be the occasional exception to this rule (see the fine print below), we are committed to the fun, freedom, and safety that having some boundaries in place allows.

Our jet-ski service fee is part of a safe and sound surf experience at NIHI® Sumba. This is charged at US$ 100.00 per day or US$ 125.00 during high season, covering jet-ski services from the shoreline to Occy’s Left, which is approximately 800 ft (245 mts) away from the NIHI boathouse.

The Fine Print:

• The above jet-ski service and admin fee is subject to 11% government tax and 10% service charge and is non-commissionable.
• A maximum of 1 surf slot per room per day applies. We will need to know how many guests will be surfing at the time of paying the resort booking deposit.
• There may be times, due to an extended booking, that an additional surfer is booked for a few days but generally we are very much committed to our 12 surfer quota.
• For groups who book the whole resort, there is no limit to number of surfers.
• Please note that only registered surfers will be allowed to surf. On registration, you will receive a confirmation from the Boathouse prior to your arrival, confirming your surf slot.
• Should the Boathouse Manager deem the sea conditions unfavorable or unsafe for surfing at any time, jet-ski service fees will be refunded to guests, assuming no surfing took place on that day. If very experienced surfers decide to surf in unfavorable conditions, they will still be charged for their jet-ski service fee.
• If the Boathouse Manager deems it unsafe to surf at all, we will not allow any surfing to take place this day. The final authority lies with the Boathouse Manager, or in his absence, the Surf Coach.
• Surf lessons and surf safaris (off-site surfing spots) are charged at an additional charge, to cover our team’s time and transportation to those locations.
• Based on airline regulations, passengers are limited to one (1) board per person with a maximum length of 7 feet. For surfboards that exceed this limit, please email us for special arrangements. Please note that airlines apply additional charges according to the carriers’ policy.
• Surfboards longer than 2.30m (7ft) will have to be sent separately and overland at extra charge due to limited cargo space on all flights serving Sumba.

Insurance

It is a condition of everyone using the rates and services offered by NIHI Sumba, and its owning company PT Indonesia Adventure Sports, that all clients (including individuals, companies and other legal entities) have adequate insurance cover against all risks associated with overseas travel and appropriate medical and other insurance prior to departure from their country of origin. A visit to Indonesia, and particularly a remote destination such as Sumba, entails an element of risk and neither NIHI Sumba, its owning company PT Indonesia Adventure Sports, nor their officers and employees shall be liable in any way for any loss or damages, expenses or costs arising from any incident involving clients (individuals, companies and other legal entities) that may occur whilst using any of the services provided by the NIHI Sumba Island or third parties contracted.

It is the responsibility of every client (including individuals, companies and other legal entities) to assess their own insurance requirements and to organise appropriate insurance. In the event of failure of any client (individual, company or other legal entity) to comply with these insurance conditions and requirements or to organise appropriate insurance then neither NIHI Sumba, PT Indonesia Adventure Sports, nor their officers or employees, nor any third party contracted by these companies, shall be liable in any way for any loss injury, or damages, expenses or costs arising from any incident while travelling to or at NIHI Sumba.

Drone Policy

We appreciate that some of our guests would like to use drones in order to capture special images, memories, and/or footage of their time at NIHI® Sumba but we also need to guarantee that all of our guests are afforded the highest levels of safety and privacy during their stay with us.

We do permit our guests to bring a personal drone to the island for photography or videography purposes but please note that it must be declared to the NIHI® Sumba team on arrival, who will then advise on safety and security, including details around approved fly zones and flying times. Download the full policy here.