Terms of use

Intellectual Property Rights

This website and all materials, including but not limited to photographs, illustration, data, text, images, and information on our activities, products, and services offered on this website are protected by copyright, trademark.

Except otherwise provided and agreed by our team, you are strictly prohibited from uploading, downloading, copying and reproducing, re-publishing, transmitting or distributing in any way, the contents or any part thereof.

Governing Law

These Terms and Conditions are covered in all respects by the Law of Indonesia and any legal action arising under the contract shall be litigated only in the appropriate Court having jurisdiction in that country.

Reservations terms and conditions

The terms and conditions detailed below apply to the booking of accommodation at Nihi Sumba. These terms and conditions contain provisions in the contractual relationship between you and us.

We reserve the right to modify, add, vary or amend any of these terms and conditions from time to time without prior notice to you.

Rates

All rates are quoted in US Dollars and will be converted to local currency (Rupiah) with the service charge and taxes, at the prevailing exchange rate.

Exchange Rates For Credit Card Payments Are Subject To Change

Indonesian banks can only accept Credit Card payments converted to Indonesia Rupiah. Our reservations office will convert the payments into Rupiah at the current exchange rate based on the day of invoicing. We will send the invoice along with a Credit Card Authorization Form for your perusal.

Due to the fluctuation of currency exchange, Credit Card Authorization Form is only valid for three days. If the form has not been returned to us by fax/email within three days, we reserve the right to send an adjusted form reflecting the up-to-date conversion rate.

Deposit Policy and Payment Details

• A 25% non-refundable deposit is required at the time of booking
• The balance of 75% is required 3 months prior to arrival

Cancellations

NIHI Sumba bookings are typically made one year to six months in advance and most international flights inbound to Indonesia are fully booked two to three months prior to planned arrival dates. Therefore we have little chance to re-sell cancelled accommodation and must treat cancelled bookings as unrecoverable.

Cancellations must be received by NIHI Sumba in writing either by email or fax.

All reservations will adhere to cancellation policy below:

Cancellation Policy for Reservations booked after March 1st, 2023

• 90 – 61 days before arrival = 50% of total booking
• 60 – 31 days before arrival = 75% of total booking
• 30 days or less = 100% of total booking

No refund will be given for any cancellations 30 days prior to arrival including no-shows or days not used resulting from early check-out.

Any reservation cancelled 91 days or more before arrival, will adhere to the non-refundable 25% deposit taken at the time of booking.

In the event of a late arrival, the resort will be pleased to extend a stay, provided there is availability, however, the resort cannot be held accountable for any flight delays or cancellations.

Reservation Procedures

All reservations have to be submitted to the resort’s reservations department at [email protected] and are subject to availability. Reservations shall not be binding until written acceptance and confirmation has been received from the resort. A change of name is considered a cancellation and rebooking and is subject to availability at the time of the name change.

In order for us to provide a personalized service a Guest Registration Pre-Arrival questionnaire will be submitted to the hotel for all bookings confirmed.

Last Minute Bookings

In the event of a last-minute booking made in Bali, the payment method is to be pre-arranged with our Reservations Manager, with full payment received prior to traveling to NIHI Sumba.

Change Of Arrival Dates Or Days Not Used

We will accommodate requests for a change of a confirmed arrival date provided we have space available for the new dates requested. In such cases, there will be no cancellation fee applied. The newly confirmed dates will be subject to the cancelation terms shown above. No refund or credit will be given in whole or in part for days not used resulting from premature departure.

Insurance

We strongly recommend that you take out a comprehensive travel insurance policy at the time of booking. Please ensure that you and all those accompanying you are covered for the full time of your visit against illness, injury, medical evacuation, death, loss of baggage and personal items during travel and stay with us, flight and accommodation cancellation and other travel contingencies.

Responsibility

We will not be liable for any injuries, loss of or damage to personal equipment and property during your stay with us, and/or during your participation in any of the resort’s activities. For your safety, please follow any directions that may be given to you during your stay and/or participation of activities. Guests participating in scuba diving and horse-riding activities are required to sign an indemnity release form.

Further Warranties and Limitation of Liability

We will not be liable, whether under tort or contract, for any damages or losses suffered or incurred by visitors, including direct, consequential, incidental, special, or indirect damages, arising from or otherwise resulting directly or indirectly from: Delay of international flights, any government restriction, war strike, industrial action, civil commotion, natural disaster or any other event or circumstances beyond our control.